I am the very proud owner of Family Auto Care Mercedes and BMW Specialist and I am writing to introduce myself and our incredibly talented service team to you and your family. I am very grateful for this opportunity to earn your business.
Erin Ciok is our service manager, Julie Crawford is our service advisor assistant, and Charlie Shaffer, Rick Curren and myself are Certified Master Technicians. Charlie and I are both Factory Trained and Master Certified by Mercedes Benz of North America, and together have 52 years of Mercedes & BMW experience and counting. Rick is a mechanical genius and also an ASE master certified technician with 25 years of experience.
We know and understand your fine German automobile thoroughly and have made substantial investments in our highly specialized factory training, special tools and the factory Mercedes-Benz and BMW laptop computer diagnostic equipment and subscriptions required to service your fine automobile properly.
We take great pride in our work and are truly honored to offer each of our clients an extraordinary customer service experience. We never cut corners and complete all work thoroughly, done right the first time, on time and every time.
We are proud to offer complimentary use of one of our classic Benz and BMW loaner cars (*loaners are same day use and return).
Come see us, we look forward to serving you and your family very soon! Welcome to the family!
With great respect,
Family Auto Care Specialist, LLC
Factory Trained Mercedes-Benz & BMW Specialist